Return & Refund Policy

Return & Refund Policy

At WRESTO Store, we carefully check and pack every order. If you receive a defective, damaged, incorrect, or incomplete product, we’re here to help.

  1. Return Period

You may request a return or exchange within 7 days of receiving your order.

  1. Eligible Returns

Returns or exchanges may be accepted if:

• You received the wrong product
• The product arrived damaged
• The product has a manufacturing defect
• The product is not working upon arrival
• Important accessories are missing
• The product significantly differs from your order

  1. Return Conditions

The product should be unused and in its original condition, packaging, and with all accessories and order information. Products damaged, misused, modified, or repaired by the customer may not qualify.

  1. Unboxing Video

For electronic products, we strongly recommend recording a complete unboxing video. It may be required for claims involving damage, wrong products, or missing items.

  1. Change of Mind

Change-of-mind returns are accepted only for unused, unopened products in their original sealed condition. Opened or used electronics may not qualify.

  1. Refunds & Replacements

After receiving and inspecting the returned product, we will confirm whether the return is approved. Approved refunds are normally processed within 5 to 7 business days.

Where possible, defective or incorrect products will be replaced with the same product. If unavailable, we may offer an alternative, store credit, or refund.

  1. Return Shipping

If the issue was caused by WRESTO Store, we may cover the applicable return shipping cost. For customer preference or incorrect orders, return shipping may be the customer's responsibility.

  1. How to Request a Return

Contact us with:

• Order number
• Name and phone number
• Product name
• Reason for return
• Photos or video of the issue, if applicable

Our team will review your request and guide you through the process.